IS/IT Service Desk Intern
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JOB SUMMARY/PURPOSE
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Gains supervised practical experience by actively participating in one or more projects for Samaritan Health Services while fulfilling the requirements of assigned internship program.
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DEPARTMENT DESCRIPTION
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Information Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The IS Apps Delivery and Ops function manages the operations of our existing services and implements new technology into the organization on behalf of our business customers. Our team includes the 24/7 service desk, application operations and implementation teams.
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EXPERIENCE/EDUCATION/QUALIFICATIONS
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Experience or training in the following required:
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Microsoft Office, Visio, SharePoint and Wiki.
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Showing attention to detail and document systems.
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Phone and in-person communication skills.
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Working successfully in a team environment.
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Analyst Team (if applicable):
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Current enrollment or recent graduate in a Bachelor's degree program related to area of internship required.
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Experience or training in system troubleshooting and business analysis required.
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Technical Team (if applicable):
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Current enrollment or recent graduate in an Associate's degree program related to information systems required.
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Experience or training in Windows and hardware troubleshooting required.
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KNOWLEDGE/SKILLS/ABILITIES
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Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues.
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Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines.
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Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution.
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Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership.
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PHYSICAL DEMANDS
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Rarely
(1 - 10% of the time)Occasionally
(11 - 33% of the time)Frequently
(34 - 66% of the time)Continually
(67 – 100% of the time)CLIMB - STAIRS
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
BEND FORWARD at waist
KNEEL (on knees)
STAND
WALK - LEVEL SURFACE
ROTATE TRUNK Standing
REACH - Upward
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
SIT
ROTATE TRUNK Sitting
REACH - Forward
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/Fist
None specified
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