Epic Support Specialist I

The ideal candidate for the Epic Support Specialist positin is someone actively using an EHR system on a regular basis and has the desire to support efficient usage of the EHR System that will assist in building healthier communities. Candidates will need at least 2 years of experience in an EHR system.

This position is required to be onsite with the possibility to work partially remote after 6 months.

Our team is committed to providing exceptional support to our end users while fostering strong relationships within the healthcare community. 

• Supports Epic staff to intercept real time incidents and provide education. Provides usage and efficiency support to facilitate the adoption of the electronic health record, focusing on process improvement and automation opportunities (including AI). Supports staff and leadership in adopting and integrating electronic health records into practice and workflows. Documents and resolves situations in the IS ITSM tool.

• Associate's degree in a healthcare or Information Technology related field or equivalent experience required.
• Experience, education, or training in Information Technology preferred.
• Experience utilizing an Electronic Health Record system on a regular basis preferred.
• Experience in clinical workflows in an inpatient and/or outpatient medical facility preferred.
• Experience in providing Epic support preferred.

• Communication: Effective written and verbal communication skills to perform group presentations, tactfully discuss and escalate issues, and listen to and understand complex information/situations. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.
• Computer Literacy: Knowledge of electronic equipment, computer hardware and software. Ability to operate applications, enter data, and manipulate and process information. Proficiency in computer applications, including word processing, spreadsheets, databases, and information systems.
• Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

• Rarely (1 - 10% of the time)	Occasionally (11 - 33% of the time)	Frequently (34 - 66% of the time)	Continually (67 – 100% of the time)
  CLIMB - STAIRS CLIMB - LADDER LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs LIFT (Knee to chest: 24"-54") 0 - 20 Lbs LIFT (Waist to Eye: up to 54") 0 - 20 Lbs LIFT (Overhead: 54" and above) 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds KNEEL (on knees)	LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs SQUAT Static (hold >30 sec) BEND FORWARD at waist SQUAT Repetitive  ROTATE TRUNK Sitting ROTATE TRUNK Standing REACH - Upward PUSH (0-20 pounds force) PULL (0-20 pounds force)	SIT STAND WALK - LEVEL SURFACE REACH - Forward MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY GRASP Hand/Fist PINCH Fingers	None specified