Clinic Call Center Rep

  • Req #: 47500
  • Samaritan Health Services
  • Corvallis, OR
  • SHS Call Center
  • 1.0 (80 hrs/pp) - Day
  • Start / End Time: 0800 (8:00 am) - 1700 (5:00 pm)
  • Overtime Rule: 40
  • $14.96 - $21.98
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  • JOB SUMMARY/PURPOSE
    • Takes inbound calls and ensures efficient and prompt responses to inquiries. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to try and meet patient's needs and seeks information to recognize patient preferences and facilitate solutions to patient problems.
  • DEPARTMENT DESCRIPTION
    • The Clinic Call Center takes inbound calls and ensures efficient and prompt responses to inquiries from patients. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to help patients schedule appointments, communicate with their providers and facilitate their daily care.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS
    • High school diploma or equivalent required.
    • Experience or training with computer applications required.
    • One (1) year experience or training in a position of similar responsibility and complexity preferred.
    • Experience or training with medical/insurance terminology preferred.
  • KNOWLEDGE/SKILLS/ABILITIES
    • Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others. 
    • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 
    • Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
    • Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
    • Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. 
    • Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages. 
  • PHYSICAL DEMANDS
    • Rarely
      (1 - 10% of the time)

      Occasionally
      (11 - 33% of the time)

      Frequently
      (34 - 66% of the time)

      Continually
      (67 – 100% of the time)

      WALK - INCLINE

      LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

      LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

      CARRY 1-handed, 0 - 20 pounds

      CARRY 2-handed, 0 - 20 pounds

      SQUAT Repetitive

      SQUAT Static (hold >30 sec)

      PUSH (0-20 pounds force)

      PULL (0-20 pounds force)

      STAND

      CLIMB - STAIRS

      KNEEL (on knees)

      REACH - Upward

      SIT

      WALK - LEVEL SURFACE

      BEND FORWARD at waist

      ROTATE TRUNK Sitting

      ROTATE TRUNK Standing

      REACH - Forward

      MANUAL DEXTERITY Hands/wrists

      FINGER DEXTERITY

      PINCH Fingers

      GRASP Hand/Fist

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