SMS Account Rep I
This job posting is no longer active.
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JOB SUMMARY/PURPOSE
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Performs customer service, clerical and billing duties to ensure accurate and timely dispensing of Durable Medical Equipment to patients.
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DEPARTMENT DESCRIPTION
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The Samaritan Medical Supplies team assists people of all ages with their home medical supply needs. Services include respiratory therapy and oxygen, orthopedic bracing, post-injury or surgery mobility equipment, special attention to customer/patient needs and free local delivery.
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EXPERIENCE/EDUCATION/QUALIFICATIONS
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High School diploma or equivalent required.
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One (1) year office, billing, finance, collections or accounting experience required. Medical office/billing or DME related experience preferred.
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Experience or training with computer applications required.
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Typing speed of 35 wpm required.
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DME Specialist Certification (CDME) preferred.
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Experience or training with medical/insurance terminology preferred.
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KNOWLEDGE/SKILLS/ABILITIES
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Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
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Knowledge of Durable Medical Equipment, personal protective and safety equipment, multi-line phones, computer systems, point of sale systems and all other office equipment.
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Knowledge of government and commercial insurance compliance/regulatory/billing requirements including local coverage determinations (LCDS), contracted providers, referral procedures, coding and billing information.
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Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
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Medical Terminology: Knowledge of medical records, procedures and terminology. Ability to read, interpret and apply policies, procedures, laws and regulations.
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Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
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PHYSICAL DEMANDS
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Rarely
(1 - 10% of the time)Occasionally
(11 - 33% of the time)Frequently
(34 - 66% of the time)Continually
(67 – 100% of the time)CLIMB - STAIRS
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
LIFT (Knee to chest: 24"-54") 0 – 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
BEND FORWARD at waist
KNEEL (on knees)
STAND
WALK – LEVEL SURFACE
ROTATE TRUNK Standing
REACH - Upward
PUSH (0 - 20 pounds force)
PULL (0 - 20 pounds force)
SIT
ROTATE TRUNK Sitting
REACH - Forward
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/Fist
None specified
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