SMS Account Rep I

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SAMARITANLEBANONCOMMUNITYHOSPITAL
Req #: 47231
Corvallis, OR
1.0 (80 hrs/pp) - Day
LCH Durable Medical Supplies
Remote Status: No
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  • JOB SUMMARY/PURPOSE
    • Performs customer service, clerical and billing duties to ensure accurate and timely dispensing of Durable Medical Equipment to patients.
  • DEPARTMENT DESCRIPTION
    • The Samaritan Medical Supplies team assists people of all ages with their home medical supply needs. Services include respiratory therapy and oxygen, orthopedic bracing, post-injury or surgery mobility equipment, special attention to customer/patient needs and free local delivery.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS
    • High School diploma or equivalent required.
    • One (1) year office, billing, finance, collections or accounting experience required. Medical office/billing or DME related experience preferred.
    • Experience or training with computer applications required.
    • Typing speed of 35 wpm required.
    • DME Specialist Certification (CDME) preferred.
    • Experience or training with medical/insurance terminology preferred.
  • KNOWLEDGE/SKILLS/ABILITIES
    • Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
    • Knowledge of Durable Medical Equipment, personal protective and safety equipment, multi-line phones, computer systems, point of sale systems and all other office equipment.
    • Knowledge of government and commercial insurance compliance/regulatory/billing requirements including local coverage determinations (LCDS), contracted providers, referral procedures, coding and billing information.
    • Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
    • Medical Terminology: Knowledge of medical records, procedures and terminology. Ability to read, interpret and apply policies, procedures, laws and regulations.
    • Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • PHYSICAL DEMANDS
    • Rarely
      (1 - 10% of the time)

      Occasionally
      (11 - 33% of the time)

      Frequently
      (34 - 66% of the time)

      Continually
      (67 – 100% of the time)

      CLIMB - STAIRS

      LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

      LIFT (Knee to chest: 24"-54") 0 – 20 Lbs

      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

      CARRY 1-handed, 0 - 20 pounds

      CARRY 2-handed, 0 - 20 pounds

      BEND FORWARD at waist

      KNEEL (on knees)

      STAND

      WALK – LEVEL SURFACE

      ROTATE TRUNK Standing

      REACH - Upward

      PUSH (0 - 20 pounds force)

      PULL (0 - 20 pounds force)

       

      SIT

      ROTATE TRUNK Sitting

      REACH - Forward

      MANUAL DEXTERITY Hands/wrists

      FINGER DEXTERITY

      PINCH Fingers

      GRASP Hand/Fist

      None specified

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