Admin Services Receptionist - Health Plans
This job posting is no longer active.
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JOB SUMMARY/PURPOSE
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Performs receptionist duties and provides clerical support for department. Responsible for ordering supplies, requesting equipment/building maintenance repairs, answering phones and greeting members/customers/visitors.
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DEPARTMENT DESCRIPTION
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EXPERIENCE/EDUCATION/QUALIFICATIONS
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High school diploma or equivalent required.
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Experience in reception or customer services required.
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Experience with multi-line phone systems required.
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Experience and/or training with computer applications required.
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KNOWLEDGE/SKILLS/ABILITIES
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Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
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Communication - Proficient communication skills in dealing with hospital employees, customers, and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner.
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Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
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Computer Literacy: Proficient computer skills in department applications.
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Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
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Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
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Social Perceptiveness – Ability to work with a diverse population. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
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PHYSICAL DEMANDS
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Rarely
(1 - 10% of the time)Occasionally
(11 - 33% of the time)Frequently
(34 - 66% of the time)Continually
(67 – 100% of the time)WALK - INCLINE
CLIMB - STAIRS
LIFT (Floor to Waist: 0"-36") 0-20 Lbs
LIFT (Knee to chest: 24"-54") 0 – 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
BEND FORWARD at waist
KNEEL (on knees)
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
STAND
WALK – LEVEL SURFACE
ROTATE TRUNK Standing
REACH - Upward
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
SIT
ROTATE TRUNK Sitting
REACH - Forward
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/Fist
None specified
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