IS-Systems Analyst II – Corporate Applications
This job posting is no longer active.
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JOB SUMMARY/PURPOSE
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The IS Systems Analyst II will join a small team that’s responsible for support and maintenance of over 100 Corporate systems that support our non-clinical departments and needs. This includes accounting software, scheduling and registration, cameras and digital signage, POS systems, HVAC controls, and asset management. Each analyst is assigned primary support for key systems and works closely with operational partners to ensure systems are maintained and functioning as expected. This includes partnering with customers for requirements on scoping configuration requests, coordinating testing of upgrades and system changes, and seeing incidents and requests through to resolution. Once knowledgeable, this role will assist with training other support tiers and be a primary contact with vendors for support escalations.
An ideal candidate will have familiarity with implementing and supporting software applications, both cloud and on-premises architecture. They will possess strong analytical skills for digging into challenging issues, including timely outreach to System Developers and vendors. Communication skills and following IT procedures is an important attribute to this role. The candidate will have demonstrated knowledge of managing small projects. Experience supporting corporate applications, knowledge of ITIL framework, and/or upgrading applications to a cloud server preferred.
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DEPARTMENT DESCRIPTION
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Information Services is committed to providing leadership, support, and coordination of technology at Samaritan Health Services. The IS Design and Operations function manages the operations of our existing services and implements new technology into the organization on behalf of our business customers. Our team includes the 24/7 service desk, application operations and implementation teams.
The IS Corporate Applications team prioritizes a culture that supports work-life balance and creative team building activities to stay connected and foster peer collaboration. We are an Agile team using Kanban boards to manage workload and backlog requests. Our team is mostly remote, although analysts may need to come onsite for troubleshooting of devices such as time clocks and check printers within our Linn/Benton/Polk counties.
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EXPERIENCE/EDUCATION/QUALIFICATIONS
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Bachelor's degree (preferably in a related field) or equivalent experience required.
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Three (3) years experience in Information Technology required.
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Industry recognized, current and relevant certification preferred.
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Experience in a healthcare environment preferred.
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JOB DUTIES:
- Leads small to mid-sized projects, managing deadlines and escalating concerns with scope, timeline, and resources.
- Leads discovery sessions to gather and document business requirements. Advocates for the customer and provides technical consultation to ensure understanding and progress toward shared goals.
- Supports continual process improvement including application optimizations, automation opportunities, and enhancing supportability
- Collaborates with other teams on support escalations and performs root cause analyses. Mentors peer analysts in using processes and procedures, tools and techniques, and removing roadblocks.
- Reviews and manages team queues for support incidents and requests, ensuring the request is clear before moving to the backlog for bandwidth. Ensures assignment and appropriate response requirements are met, escalating critical issues in a timely manner.
- Develops and maintains comprehensive documentation including support articles, design specifications, business requirements, systems requirements, change management and work instructions.
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KNOWLEDGE/SKILLS/ABILITIES
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Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues.
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Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines.
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Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution.
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Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership.
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Leadership: Skilled at creating a positive environment where the team can be successful. Ability to train and successfully mentor less experienced and junior team members to increase the effectiveness of the overall team.
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Work Management: Ability to set attainable team goals at the appropriate level which are based on the overall mission or purpose and, working independently and coordinating with others, successfully complete those goals. Ability to plan, document, coordinate, and sequence tasks to effectively complete committed deliverables.
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PHYSICAL DEMANDS
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Rarely
(1 - 10% of the time)Occasionally
(11 - 33% of the time)Frequently
(34 - 66% of the time)Continually
(67 – 100% of the time)CLIMB - STAIRS
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
BEND FORWARD at waist
KNEEL (on knees)
STAND
WALK - LEVEL SURFACE
ROTATE TRUNK Standing
REACH - Upward
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
SIT
ROTATE TRUNK Sitting
REACH - Forward
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
PINCH Fingers
GRASP Hand/Fist
None specified
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